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Terms & Conditions

The following booking conditions set out the terms and conditions of the contract between you and JTA Travel, a member of ABTA.
1. Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. By making a booking, the lead passenger confirms that all persons named in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.
A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
The terms ‘we’, ‘us’ and ‘our’ as used in these terms and conditions mean The JTA Travel Group. Please note that our legal liabilities to you in relation to the booking of travel components, Events, and Sports Packages differ as detailed below.

2. Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays, flights and hotels booked though us and for your repatriation in the event of our insolvency.
We provide this security by way of an ATOL (number 4110), administered by the Civil Aviation Authority.
When you buy an ATOL protected air holiday/sports package and/or flights from us, you will receive a Confirmation Invoice from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under our Air Travel Organizer’s License number 1595.
In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
Where the arrangements you book cover a period of 24 hours or less, or only involve UK accommodation and a match ticket, or if you have booked individual travel complements with us, and if you have not booked a flight with us, you will receive a confirmation document from us which does not provide the same ATOL protection. You will need to retain this document if your travel arrangements are protected under a scheme of financial protection and you need to make a claim.

3. ABTA
We are a member of ABTA, membership number V4015. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found on ABTA’s website www.abta.com.
The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims that are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims that include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.The application for arbitration and Statement of Claim must be received by IDRS
within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.

4. Your Holiday Price
We reserve the right to alter the prices of any of the holidays shown on our website. You will be advised of the current price of the holiday that you wish to book, before your contract is confirmed. We accept payment by credit or debit card. If you choose to use this method of payment, there will be a credit card handling fee, which will be advised to you at the time of booking.
When you make your booking payment terms may vary depending on the arrangements you book and the time in which you book. You must pay either a minimum deposit, or the full amount, which will be stipulated at the time of booking. Should your booking include scheduled or low cost flights, cruises or other special arrangements any deposit required may vary up to the full ticket price. You will be advised of the required amount at the time of booking. If a deposit is accepted, the balance of the price of your travel arrangements must be paid at least 12 weeks before your departure date. Balance due dates may vary where scheduled flights are included and where ticketing deadlines are unexpectedly brought forward, this may result in a request for earlier payment. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. All monies you pay to the travel agent are held by him, on our behalf, at all times. When you book an event such as a day trip, event ticket, a match break, and most Sports Air Packages, full payment is required at the time of booking.
If you have booked a Sports ‘package’ in accordance with the definition provided by the Package Travel, Package Travel and Package Tours 1992, it is possible that the price of your holiday may change before departure. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or canceling and receiving a full refund of all monies paid, except for any amendment charges.
We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
If you have booked an event ticket, day trip or a match break not including air travel, or the arrangements you book cover a period of 24 hours or less, or you have booked individual travel components, price changes may occur at any time prior to departure and you will be liable to pay these in full.

5. If You Change or Cancel Your Event Ticket, Travel Components, Day Trip or Match Break

If, after our confirmation invoice or confirmation document has been issued, you wish to change your travel arrangements or the event you have booked in any way, for example your chosen departure date or accommodation, or a name change, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. If it is possible to make the change, subject to the supplier’s booking conditions, you will be asked to pay an administration charge of between £30 and £50 per change, and any further cost we incur in making this alteration such as increase in match costs. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. If you wish to cancel your arrangements, in order to cover our expected losses from the cancellation of the booking there is a set scale of charges that must be paid by you if you or anyone traveling with you cancels. Please also note the ‘exception’ described below which may apply in addition to the scale of charges.

More than 42 days prior to departure 50% of the total cost or deposit if greater
41-22 days prior to departure 75% of the total cost
less than 21 days prior to departure 100% of the total cost.

Exception: Certain travel arrangements (e.g. Apex Tickets and Event Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Some airlines do not permit name changes for any reason. Such charges are likely to include the full cost of the flight and may be subject to space being available for a new reservation.

6. If You Cancel Your Sports Package (as defined in section 2)

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

Amount of cancellation charges shown as a percentage of the booking price*

More than 84 days prior to departure Deposit
57 – 84 days prior to departure 30% or deposit if greater
29 – 56 days prior to departure 50%
22 – 28 days prior to departure 75%
8 – 21 days prior to departure 90%
7 days or less prior to departure 100%

* Please note: Bookings that include scheduled flights and/or cruise may incur a different cancellation charge. Please enquire at the time of booking.

7. If We Change or Cancel Your Holiday

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it.

Sports Packages including air travel. If we need to change or cancel your package, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in the table below.
In accordance with EU Regulation 2111/2005, article 9, we are required to bring to your attention the existence of a ‘community list’, which contains details of air carriers that are subject to an operating ban within the EU Community. The community list is available for inspection at http://ec.europa.eu/transport/air-ban/list/_en.htm
In accordance with EU regulations we required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
When a major change occurs, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or canceling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

Period before departure within which a major change or cancellation is notified to you or your travel agent: Below is the compensation per full fare paying passenger. For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult fare.

More than 84 days prior to departure Nil
43 – 84 days prior to departure £10
29 – 42 days prior to departure £20
8 – 28 days prior to departure £30
0 – 7 days prior to departure £40

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.

Individual travel components, day trips and event tickets. When we book an event ticket for you, individual travel components, or day trips, we do not have any responsibility for the supply, provision or conduct of the event or transport. Our obligations under our contract are limited to using our reasonable skill and care to arrange the provision of the transport services and or event ticket and/or accommodation included in your booking by independent third parties. Event and transport tickets may contain important information and conditions that you must read carefully. Tickets are non-transferable unless otherwise stated. Unfortunately, sporting events can be postponed, cancelled, rescheduled, abandoned or curtailed at short notice or without notice. W'e make every effort to obtain and pass on to you up to date information regarding events, players, celebrities. However this information is based on details supplied to us but we cannot guarantee its accuracy or that it will not change. The cancellation, curtailment or postponement of an event, is entirely outside our control and outside our contractual responsibility and we cannot accept any responsibility for these changes. We cannot therefore accept any responsibility or pay any refund, compensation or other sum for any changes in or cancellation of any advertised or confirmed itinerary, even where this involves the cancellation of the event that may have been your main reason for making your booking. We will do our utmost to find a suitable alternative however this may not be possible. If we are able to obtain a refund from the organizer, this will be passed on to you.

Match breaks including accommodation. When you book a UK match break, accommodation will be reserved for you on either the night before or the night of the scheduled date of the fixture. Where a fixture is rescheduled for any reason from the previously confirmed time, we will, subject to availability, offer you the option to change the night of your accommodation booking to coincide with the fixture or event change. For fixture changes within the same day this is not classed as a significant change. For fixture changes of 36 hours or more, you will be given the option of canceling your match break and receiving a full refund.

8. If You Have A Complaint

If you have a problem during your holiday, it is of the utmost importance that you immediately bring it to the attention of the relevant person (for example the resort representative, hotel manager or transport agent) who will do their best to put things right. If your complaint is not resolved locally, you should contact us on the emergency telephone number shown on your booking documents (this may vary depending on your holiday destination) or, alternatively, an out of hours emergency number is also provided (0161 829 6999). However, should a problem remain unresolved, please follow this up within 28 days of your return home by writing to our Customer Services Department at: The Co-operative Travel Sports & Events, Customer Services Department, Hanover Building, Hanover Street, Manchester M60 0AD, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst away. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint at the time, and this may affect your rights under this contract.

9. Our Liability to You

If the contract we have with you is not performed, or is improperly performed by us or our suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies which provide the transportation for your travel arrangements. These terms are incorporated into this contract (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices: Escape, Hanover Building, Hanover Street, Manchester M60 0AD.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicized at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

10. Prompt Assistance in Resort

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

11. Passport, Visa, Immigration Requirements and Vaccination Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you are not in possession of the relevant vaccination certificates. It is also your responsibility to arrange adequate insurance cover for your trip and to take relevant details of the policy with you.

12. Excursions

Excursions, or other tours that you may choose to book or pay for whilst you are on holiday, are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

13. Transportation

It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you, we will notify you of the time by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.
Any rail, road and other, departure times, are supplied by the carriers. They are subject to inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only. We do not have any liability to you for any delays that may arise. Further, your dealings with all carriers are subject to the conditions of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and the type of aircraft on which you will travel. However, if any of these details change subsequently, and you chose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.

14. Conditions of Travel

We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise us in writing of their condition so that appropriate advice and assistance can be given. NB Passengers may be refused passage where as a result of failing to notify us appropriate arrangements cannot be made.
We have no control over the allocation of airline seats and cannot guarantee any seat requests. Baggage allowances will vary by destination, please check (with the airline used) for details. Passengers are advised that most airlines operate a non-smoking policy. We reserve the right to determine the hotel, air carrier, flight routing, (flights will not necessarily be direct or non-stop), and airport, for all holidays featured.

15. Special Requests

Where special requests for flight seats, room allocation, diet considerations etc are required we must be made aware of them at the time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, we will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed on by us to an airline, the confirmation of seat numbers is at the discretion of the airline.

16. Behaviour

You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport provider, or if you are evicted from a hotel or stadium at the discretion of their official or the police, we will not refund any portion of the cost of your holiday, and, if we incur any expense because of your behaviour, you will be obliged to compensate us for that expense.

These booking conditions are our responsibility as your tour operator. They are not issued on behalf of, and do not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

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